Though our intuition and history with healthy, raw, whole plant eating guided us, there were 3 major influencers to whom we can thank for sending us down the raw CBDa road. This influence was instrumental in bringing our son back from a severe autism diagnosis Read More »
A lively exchange of holistic and alternative knowledge and products between professionals and customers provided the foundation of the Ventura Holistic Chamber of Commerce Small Business Expo attended by 101 CBD this week. The Aloha themed event was organized by Julie Ridenour, President of the Read More »
In our experience as a family-run organization that started out looking for a solution to a severe diagnosis for our child, we have come across a whole array of people since raw CBDa can help us in so many ways. 99% of our cherished clients understand what we are all about, appreciate us and Love our mission. This vast majority show their gratitude by writing positive reviews, coming into our stores to share a cry with us about how this miracle plant changed their lives or even being a guest on our Miracle Plant podcast.
When there is an occasional hiccup, normally our clients are patient when the USPS is delayed (they have been really slow the past year), give us a call when they have questions or concerns instead of making a big stink about it and badgering us. But what about that 1%? Have you, fellow entrepreneurs, ever had to fire a client? We have.
Here’s a recent story.
We put our heart and soul into 101 CBD, giving hundreds of thousands of dollars of products away to families looking for a solution. As a growing organization, each and every individual on our team has multiple responsibilities. When you visit one of our stores you might see one smiling face behind the counter ready to help you with your CBDa needs, but this person is often in the middle of 5 other tasks that are required to make the organization run smoothly. From answering the phones to monitoring social media accounts, handling wholesale orders to developing new product lines, engaging in free online consultations to running payroll…if we employed one person for every responsibility, we wouldn’t be around to help Heal the World!
Recently, we came across a client who has become a sort of thorn in our side. Anyone who is manning one of our stores knows her caller ID number and when it pops up, a feeling of dread seeps in. Regardless, we pick up and answer the call with a cheery voice and positive attitude. This client has been known to call at 5:30 pm and demand that her order goes out in the mail that day when the last pickup at the USPS is 5:30 pm. When we tell her that it would be impossible to get the order out until the following day, she proceeds to demand a guarantee that she will receive her order by a specific day. We do our absolute best to get orders in our clients’ hands as quickly as possible but we have no control over the USPS so we cannot offer shipping guarantees. When we tell her this, she proceeds to tell us how incompetent we are, what bad customer service we provide and throws in name-calling and other hurtful words that nobody deserves to hear.
If this were a one-time incident, we would give her a free pass knowing that everyone has a bad day here and there and everyone deserves a second chance. Unfortunately, this is not an isolated incident and this last time we decided would be the last. We kindly told her that we are a family-run organization that really cares about helping people. We aren’t perfect but we do our best every day to take care of our clients and work towards our mission of healing the world in the best way we know how. We also told her we aren’t obligated to work with clients who badger us or don’t appreciate us and that her business is not welcome at our company anymore.
Luckily, we offer a great product and service and we don’t have to deal with this type of client 99% of the time. We thank you, the 99%, for supporting our company and our mission. We never wanted to fire a client, but we operate with integrity and believe in the notion of treating others the way we want to be treated. We will continue to do our best and though we never want to be the McDonalds of CBD oil, we value that we are different, that we aren’t in this industry to make a quick buck, that we continually educate ourselves and in turn educate our clients and provide the best products so that we can heal without side effects or pills and improve the quality of our lives and those of our clients.
101 CBD Family
Regular users of cannabis with high levels of THC (the prominent psychoactive cannabinoid) are generally very familiar with the term 420 and use it often. When 4:20pm rolls around it’s common practice to grab a bowl and smoke some weed and on April 20th, there Read More »
Mieko Hester-Perez, International Autism & Cannabis Healthcare Advocate, interviews 101 CBD founder, Justin Benton, as a part of Hopegrown.com’s continuing series this month highlighting National Autism Awareness Month. Hopegrown.com is a wellness and healthcare company that has been catering to medical marijuana patients since 2015. Read More »
At 101 CBD, we believe in paying it forward. We believe so wholeheartedly in our products and what they can do for people of all ages, with all sorts of ailments. This miracle plant has done so much for our family, we have made it our mission to reach 1 Billion people through education, videos, donating CBD and seeds by 2025.
How are we doing this? Well, we aren’t in the CBD business for the money. We made a decision in the beginning of our journey that we would never cut corners and sell an inferior product just to line our bank account. Our whole plant, raw, organic product costs a significant amount more to produce than our competitors’ isolate garbage. We are doing this by measuring our success in impact over dollars and cents. The joy we feel every time we get a positive review or hear another success story when we see you in our stores is immeasurable.
We want you to feel that same feeling when you purchase from us. You know the quality of our products and how they have helped you…now you know by purchasing from our company, you are helping someone else get the health benefits they need to live a better life. It’s as if you are donating CBD by purchasing from us…an easy way to give back!
We are sending organic, high CBDa strain seeds to people who request them in the notes at checkout. We do this free of charge with your order because we know the power of raw hemp and juicing its fresh leaves and flowers is the best way to benefit from this miracle plant, just like our products – cold-extracted. Everyone should have their own hemp garden in their backyard and we intend to help in any way we can to make this happen.
Pay it forward by continuing to choose 101 CBD as your go-to for CBD products.
Teaming up with the Autism Hope Alliance, 101 CBD’s CEO Justin Benton shows how to make your own homegrown hemp shake and shares the reason why he and his family grew to adopt this practice in their own home. In a society that has a Read More »
Welcome to the first episode of Miracles from the Miracle Plant Podcast with a goal of sharing the true life stories of the miraculous successes of hemp- the miracle plant. The perfect guest for the first podcast is Kristin Selby Gonzales, the president of the Read More »
On today’s In My Grow Podcast video we discuss CBG, California’s lack of hemp regulations, and everything in between.
Needing a boost in your day without the crash? We will tell you how. CBG is nature’s energy drink and we are all here for it.
We’re very excited for you to hear more about our newest product additions, including a collaboration for CBG tacos!
The FDA, contrary to popular belief, is directly involved in the California hemp laws. What are the bills being passed? Why were the hemp farmers upset? We are excited for you to find out. Click on the link below to dive in.
Garrett Manes: Autism Diagnosis or Not, He’s Living His Dream and Inspiring the Dreams of Many Others
A must watch interview with Garrett Manes, a successful professional race car driver at age 18 who found his path through an autism diagnosis through his love of racing. Watch Kristin Selby Gonzales of Autism Hope Alliance and co-host Justin Benton of 101 CBD with Read More »